Rebecca H
Desktop Support Analyst at Robert Half
Indianapolis, Indiana, United States
Summary
Rebecca H is a seasoned Desktop Support Analyst based in Indianapolis with eight years of professional experience and nearly 20 years working with Mac desktops from OS X 10.4 through macOS 15. She blends deep macOS expertise with strong Windows and server-side skills—Active Directory, Exchange, Intune/Ivanti imaging, and scripting—delivering reliable deskside and Tier 2 support across enterprise environments. Rebecca has a track record of improving user satisfaction and operational efficiency through clear documentation, mentoring, and practical automations (PowerShell, VBA), and she’s helped roll out macOS enrollment in Intune for recent Sonoma and Sequoia releases. Comfortable across helpdesk platforms and service tools (ServiceNow, Zoho Desk), she also brings a developer’s mindset to user-facing solutions, having built accessible web pages and reporting tools that drove measurable process improvements. Colleagues rely on her to translate complex technical problems into user-friendly outcomes while maintaining security and uptime. An understated strength is her ability to bridge IT and non-technical teams—turning ad-hoc needs into repeatable systems that scale.
7 years of coding experience
Github Skills (39)
displays8
netlify7
svg7
hosted-app6
cli6
charts6
visualization6
javascript6
github-repos5
data-visualization5
interactive5
apexcharts5
command-line-interface5
css-grid5
bootstrap5
Programming languages (4)
Github contributions (5)
simplenotsimpler/github-portfolio-simplified
Aug 2021 - Jul 2023
Simple Node/Express app hosted on Heroku which combines portfolio data stored in a MongoDB Atlas database with pinned GitHub repos and renders into a Portfolio website. MongoDB Atlas data fetched via simplenotsimpler/portfolio-db-api.
Contributions:2 PRs, 150 pushes, 7 branches in 1 year 10 months
storedherokuexpressdata-portfolioatlas-database
simplenotsimpler/sns-site-react
Jul 2023 - Jan 2025
Contributions:55 pushes, 1 branch in 1 year 6 months
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