Refael Weiss is a technology evangelist and customer-obsessed leader with over 20 years of experience building customer-facing organizations and solutions across startups and Fortune 500 companies. He has a track record of scaling post-sales functions—building Cycode’s Customer Experience org from scratch and driving industry-leading retention (GRR >95%, NRR >125%) while slashing implementation and resolution times. Previously he led global TAM and professional services teams at Datadog, BlazeMeter/CA and Broadcom, blending solution engineering, product feedback loops, and P&L responsibilities to improve adoption and drive expansion. A co-founder at UP9, he brings hands-on cloud-native and API observability expertise and has contributed to OpenAPI initiatives and open-source tooling for Kubernetes observability. Based in San Jose, Refael combines executive relationship-building with deep technical empathy, often translating field insights directly into product and engineering priorities. He is known for rapidly converting complex enterprise requirements into scalable, measurable customer outcomes.
11 years of coding experience
19 years of employment as a software developer
BSc Computer science, BSc Computer science at The College of Management Academic Studies
UP9 repository of use-cases, ready to run, to help engineers get more time for the things that really matter
Contributions:1 PR, 12 pushes, 1 branch in 10 months
casesuse-casesready-to-runmatterreally
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