Reinaldo Llano
Director, Membership, Volunteer Services, And Customer Experience at BICSI
Lakeland, Florida, United States
Summary
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SeniorReinaldo Llano is a bilingual customer experience and membership director with 8+ years of experience driving measurable retention, revenue, and operational efficiencies through data-driven insights and digital transformation. At BICSI he built and scaled customer care and experience practices, implemented research-driven feedback loops, and launched campaigns that unlocked new revenue while improving purchase and training access. He combines marketing analytics, CRM and CMS strategy, and process redesign with strong financial stewardship to translate customer voice into prioritized product and operational changes. A thoughtful, collaborative leader, he develops cross-functional partnerships and clear KPIs to ensure teams deliver impact while feeling supported. Outside of his membership work he has practical coding and full-stack aspirations—founding Project Codex to mentor junior developers and earning a coding certificate to lead web and digital initiatives. An avid international traveler and lifelong advocate for education, he brings an entrepreneur’s curiosity to solving customer problems.
8 years of coding experience
27 years of employment as a software developer
Spanish
Stackoverflow
1reputation
67reached
0answers
1question
Github Skills (11)
json6
ajax6
react2
choices2
organizer2
laravel2
javascript2
amazon1
netflix1
nodejs1
streaming1
Programming languages (3)
Github contributions (5)
llanoreinaldo/newcorkboard
Jul 2018 - Aug 2018
Migrating Corkboard App to Laravel and React
Contributions:5 PRs, 66 pushes, 10 branches in 22 days
laravelreactreactjscorkboard
llanoreinaldo/llanoreinaldo.github.io
Feb 2018 - Jul 2018
Contributions:35 pushes, 1 branch in 5 months
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