Summary
Renaldo Freire is a quality analyst with 8 years of experience in customer-facing technical support, process management and quality assurance, primarily at Concentrix. He progressed from frontline customer service and retention roles to process analyst and now leads quality initiatives, bringing hands-on operational insight to improvement efforts. Based in Ceará, Brazil, he combines a background in sales and customer retention with academic training in Systems Analysis and Development, bridging user needs and process controls. A student developer on GitHub, he is actively expanding his technical toolkit to complement his operational expertise. Known for translating customer feedback into measurable process changes, he thrives on turning recurring issues into systemic improvements.
8 years of coding experience
Unicesumar
English