Renato França
Product Escalation Engineer
Santa Catarina, Brazil
Summary
👤
Senior🎓
Top SchoolRenato França is a Product Escalation Engineer with a decade of experience in technical support, platform engineering, and cloud SaaS operations across fintech and enterprise software. He blends deep Atlassian Cloud and AWS troubleshooting expertise with hands-on automation—having built onboarding/offboarding automations and integrated Statuspage with Jira to improve incident visibility at Xapo Bank. Comfortable with SQL, Splunk, REST APIs and scripting, Renato has a track record of resolving complex performance and integration issues while producing clear SOPs and knowledge-base content. He thrives at the intersection of product, dev, and support teams, owning escalations end-to-end and coordinating cross-timezone responses. Based in Santa Catarina, Brazil, he pairs analytical problem-solving with a user-centered mindset that turns recurring incidents into process improvements. Colleagues rely on him not just for fixes but for durable operational changes that reduce future escalations.
10 years of coding experience
3 years of employment as a software developer
General and Business English, General and Business English at ICL Graduate Business SchoolBachelor's degree, Computer Science, Bachelor's degree, Computer Science at Centro Universitário Anhangüera
English, Portuguese, Spanish
Github Skills (10)
scratchpad6
application5
flutter5
android5
printer5
macos4
ios4
developer-tools3
scriptable3
electron2
Programming languages (1)
Github contributions (5)
ddutra9/print-mobile
Sep 2015 - Apr 2021
Contributions:20 commits, 3 PRs, 18 pushes in 5 years 8 months
partsprinterandroidiosflutter
rfrancap/stakeup
Nov 2024 - Nov 2024
Contributions:3 pushes in 1 day
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