Renato Marques
Customer Sucess Analyst at Pagar.me
Rio de Janeiro, Brazil
Summary
👤
Senior🎓
Top SchoolRenato Marques is a customer success and client relationship professional with eight years of experience across fintech, banking, telecom and healthcare support environments. He has progressed from frontline contact roles to Level III relationship analyst positions at Ton and Pagar.me, combining omnichannel customer service (phone, chat, email, WhatsApp) with technical support skills gained at Petrobras. Renato is comfortable supporting VIP users, remote-access troubleshooting (Bomgar, VPN, Citrix/Metaframe) and enterprise systems like IBM Lotus Notes and SAP, which helps him bridge customer needs and technical teams. He brings hands-on knowledge of complaints and escalation processes (SAC, Ouvidoria) and HDI/ITIL practices that improve quality and resolution metrics. Fluent in practical social media promotion and with basic Japanese study, he also leverages digital communication skills to enhance customer engagement. Focused on roles that maximize customer impact, Renato excels at turning complex technical or banking questions into clear, actionable solutions.
8 years of coding experience
Ciep Togo Renan Soares "Kanela"Estácio de Sá University
Github Skills (6)
rio6
javascript3
css3
react3
nodejs3
typescript2
Programming languages (7)
Github contributions (5)
renatomak/trybe-exercises
Aug 2020 - Aug 2021
Contributions:130 PRs, 169 pushes, 56 branches in 11 months
julianadocarmoTI/sd-07-block5-project-meme-generator
Sep 2020 - Sep 2020
Contributions:34 commits in 1 day
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