Rendy Firmansyah
Manage Service Operation Center
Bogor, West Java, Indonesia
Summary
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Senior🎓
Top SchoolRendy Firmansyah is an experienced IT operations leader with 8 years of hands-on experience managing service infrastructure and client support for banks and ISPs from Bogor, Indonesia. As Manage Service Operation Center at PT Alto Network he oversees critical systems like BI-FAST, CMS, Payment HUB, ATM terminals and backup/restore processes while coordinating incident management, SLA reporting, and relations with Bank Indonesia and members. He combines strong troubleshooting and helpdesk skills with team leadership—creating shift schedules, documentation, and knowledge-management practices that turn reactive support into reliable, accountable service delivery. Previously he monitored and configured ISP networks at PT Telkom Akses, giving him solid telecom and NMS tool experience alongside banking operations. Known for a curious “hacking, programming, and learning” mindset, he brings practical automation and alerting improvements (SFTP automation, scheduler housekeeping) that reduce toil and improve transaction success rates.
8 years of coding experience
Sarjana, Sistem informasi, 3,71, Sarjana, Sistem informasi, 3,71 at Universitas Nusa MandiriGithub contributions (5)
Achon666ju5t/sagalaaya
Mar 2018 - Mar 2019
Contributions:40 commits, 33 pushes, 1 branch in 11 months
Achon666ju5t/server
Jan 2018 - Apr 2019
Contributions:24 pushes, 1 branch in 1 year 3 months
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