Rene Bak
Project Manager at Royal Den Hartogh Logistics
South Holland, Netherlands
Summary
👤
Senior🎓
Top SchoolRené Bak is a seasoned project manager and senior consultant with over 25 years of hands-on experience designing and delivering complex multi-channel contact center solutions, specializing in Genesys and SIP integrations. He combines deep technical and architectural expertise with people leadership and client-facing project management, turning business processes into robust technical implementations across global enterprises like IKEA, Shell and ABN AMRO. René’s background spans roles from system developer to solution architect and rollout lead, giving him a rare end-to-end perspective on delivery, operations and change management. Based in South Holland, he excels in multidisciplinary projects where technical nuance and stakeholder alignment are critical, and he often bridges strategic design with practical, rollout-ready architectures. An early technical career and formal Genesys certifications underpin his pragmatic approach to high-stakes contact center transformations.
10 years of coding experience
5 years of employment as a software developer
Object-Oriented Analysis, Object-Oriented Analysis at Datasim Education b.v.DSDM Practitioner, DSDM Practitioner at Cap Gemini Ernst & YoungGenesys SIP Server, Genesys SIP Server at Genesys University UKGenesys Internet Contact Solution, Genesys Internet Contact Solution at Genesys UniversityDirecting and Motivating, Directing and Motivating at CMG AcademieMicrosoft® C++ Programming, Microsoft® C++ Programming at Datasim Education b.vGenesys Architecture, Genesys Architecture at Genesys University FranceGenesys Moving Forward 5.x Products to, Genesys Moving Forward 5.x Products to at Genesys University USATour d’IT, Tour d’IT at CIBIT
Dutch, English, German
Github Skills (15)
thermostat10
opentx10
python9
raspberry-pi9
firmware9
home-assistant8
iot8
mqtt8
home-automation8
custom-component7
asyncio7
internet-of-things7
esphome3
arp3
monitoring1
Programming languages (2)
Github contributions (5)
rbak69/home-assistant-toon_climate
Jan 2021 - Jan 2021
This component provides a climate device for rooted Toon thermostats.
Contributions:9 pushes, 1 comment in 10 days
climatetuyahome-automationthermostathome-assistant
cyberjunky/home-assistant-toon_climate
Jan 2021 - Feb 2021
This custom integration provides a climate device for rooted Toon thermostats.
Contributions:13 commits, 6 PRs, 22 comments in 14 days
climatepythonthermostathome-assistanttoon
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