Reyes Herrera
Staff Tech Support Engineer at ServiceNow
San Francisco Bay Area United States
Summary
👤
Senior🎓
Top SchoolReyes Herrera is a Staff Technical Support Engineer with 11 years of experience blending hands-on customer support and front-end web development, currently based in the San Francisco Bay Area. At ServiceNow he progressed from Technical Support Engineer to staff level, bringing deep troubleshooting skills across command-line tooling, server-side scripting, and customer-facing IPTV and web platforms. He pairs practical engineering—authoring automation tools that reduced duplication time by 80% and building web GUIs—with a disciplined approach to front-end design, demonstrated by refactoring projects into MV* patterns and building a KnockOut-based SPA integrating Google Maps and Firebase. A self-taught web developer and Udacity alumnus, Reyes balances production support responsibilities with continuous learning and side projects, showing both operational reliability and a curiosity for clean, maintainable code. Notably, he applies design sensibilities from his BA in Graphic Design to craft intuitive interfaces that improve customer experience.
11 years of coding experience
16 years of employment as a software developer
Front-End Web Developer, Web Development, Front-End Web Developer, Web Development at UdacityMinor, Computer Science, Minor, Computer Science at California State University, Fresno
English
Github Skills (13)
emoji9
emoticons9
keyword9
angularjs7
firebase6
angular5
firestore5
google-auth4
firebase-storage4
firebase-authentication3
encryption2
cryptography2
end-to-end-encryption2
Programming languages (2)
Github contributions (5)
reyesh/jb
Sep 2015 - Jun 2020
Contributions:44 pushes, 3 branches in 4 years 9 months
reyesh/reyesh.github.io
May 2015 - Jun 2016
Contributions:75 pushes, 1 branch in 1 year 1 month
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.