Riaan Du Plessis
Principal Customer Success at Genesys
Gauteng, South Africa
Summary
👤
Senior🎓
Top SchoolRiaan Du Plessis is a Principal Customer Success leader with over 15 years in corporate technology, infrastructure, and networking, now driving outcomes at Genesys. He combines deep operational experience (ITIL, Six Sigma, project and bandwidth management) with strategic stakeholder and business development skills to measurably improve service delivery and NPS. Comfortable in fast-paced environments, he translates technical constraints into customer-centric programs that foster long-term relationships and growth. Trained in TOGAF and multiple leadership and quality disciplines, he blends architectural thinking with hands-on execution. Riaan also pursues software and cloud architecture interests on GitHub, reflecting a practitioner’s curiosity that bridges customer success and engineering. His background in both network essentials and process optimization gives him a rare ability to align technical operations with measurable customer outcomes.
10 years of coding experience
TOGAF 9.1, TOGAF 9.1 at NetcampusConflict Management Skills, Conflict Management Skills at DynamicGrowth TrainingTeam Management and Leadership, Team Management and Leadership at Dynamic Growth TrainingSix Sigma, Six Sigma at Aventa Business InstituteInformation Systems and Technology, Information Systems and Technology at Computer Training CollageQuality Assurance Auditor, Quality Assurance Auditor at P Q AfricaCBP Business Management (IBTA), CBP Business Management (IBTA) at Net CampusNetwork Essentials, Network Essentials at CTUProject Management, Project Management at AlluvionITIL Essentials, ITIL Essentials at Pink ElephantPerribit Bandwidth Management, Perribit Bandwidth Management at PerribitInterconnect Cisco Networking Devices, Interconnect Cisco Networking Devices at Torque ITBandwith management, Bandwith management at Opteq
Afrikaans, English
Github Skills (75)
github10
webextension10
javascript10
safari10
laravel10
firefox10
angular10
cli10
browser-extension10
typescript10
collections10
nodejs10
mermaid10
php10
explore10
Programming languages (7)
Github contributions (5)
LitsonRMS/php-dev-image
Jul 2021 - Sep 2024
Docker image for PHP/Laravel development
Contributions:22 reviews, 42 PRs, 48 pushes in 3 years 2 months
php-laraveldocker-imagephpphp-fpmdocker
riaanduplessis/flocker
Oct 2020 - Jun 2022
Docker image that sets up the android and flutter SDKs
Contributions:3 reviews, 26 commits, 16 PRs in 1 year 8 months
docker-imageflutter-sdkandroiddockersdk
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