Summary
Ricardo De Souza is a seasoned IT professional with 12 years of hands-on experience and a current role as Senior Analyst and Shift Leader at Accenture, specializing in Windows server environments and high-availability operations. He brings over five years of focused expertise in data protection, designing and managing backup policies for Fileserver, Oracle, SQL, Sybase and Exchange in complex, mission-critical landscapes. Pragmatic about delivery and SLA adherence, he pairs technical depth with operational leadership across global shifts. His background spans technical support to senior backup engineering, giving him a rare end-to-end perspective from user support to enterprise backup strategy. Though credited as a Front-End Engineer on GitHub, his career highlights reflect a stronger leaning toward infrastructure resilience and incident-driven problem solving. Based in São Paulo, he combines formal IT project management training with a track record of stabilizing and optimizing critical systems under pressure.
12 years of coding experience
Bacharel, Sistemas de Informação, Bacharel, Sistemas de Informação at Faculdade Eniac
HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES, HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES at E.E Érico Veríssimo
Estácio de Sá University
English, Portuguese