Ricardo Maciel is an IT analyst with 11 years of experience bridging technical support, systems management and modest software development across public and private sectors in Brazil. He currently serves as Analista de TI Pleno supporting the Federal Judiciary, combining hands-on helpdesk, remote troubleshooting and ticket management with strategic alignment of information systems to organizational goals. His background includes developing internal web systems (PHP, MySQL, CodeIgniter) and deploying ERM/Education solutions, plus leadership roles in procurement and public infrastructure projects that sharpen his process and vendor-management skills. Comfortable at the intersection of user support and system design, he’s adept at turning recurring support issues into product improvements and formal standards to prevent decentralized IT chaos. Notably, he brings practical experience training users and implementing IT governance in distributed environments, making him effective at both daily operations and longer-term technology planning.
11 years of coding experience
Bacharelado, Management Information Systems and Services, Bacharelado, Management Information Systems and Services at Faculdade Atenas
Contributions:1 PR, 42 pushes, 2 branches in 2 years 3 months
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