Ricardo Marques
Senior Support Escalation Engineer
Lisbon, Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolRicardo Marques is a Senior Support Escalation Engineer at Microsoft based in Lisbon with eight years of experience troubleshooting and resolving complex Azure App Services issues. He progressed through support roles at Microsoft from Support Engineer to his current escalation position, demonstrating deep operational knowledge and customer-focused problem solving. Ricardo combines hands-on technical diagnostics with a mission-driven mindset aimed at empowering users and organizations to achieve more. His background in informática de gestão and earlier roles in service desk and IT support give him a practical, end-to-end view of incident lifecycle and service reliability. Known for curiosity and continuous learning, he often surfaces non-obvious root causes that accelerate resolution and reduce recurrence. Comfortable working across teams, he balances technical rigor with clear communication to restore services and improve customer outcomes.
8 years of coding experience
5 years of employment as a software developer
Informática de gestão, Informática de gestão at Universidade Aut��noma de Lisboa
English, Spanish, French
Github Skills (200)
intune10
messenger10
microsoft-azure10
bluetooth10
embedded10
msal10
single-page-application10
azure10
azure-ad-b2c10
scalable10
java10
iot10
kotlin10
microsoft10
microsoft-authentication10
Programming languages (15)
Github contributions (5)
Ralms/appServicesStatic
May 2022 - Dec 2024
Contributions:1 PR, 5 pushes in 2 years 6 months
Ralms/vyos-documentation
Apr 2020 - Apr 2024
VyOS readthedocs
Contributions:2 pushes in 4 years
readthedocsvyos
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