Ricardo Mondragon
IT Support Specialist at Hi-Tek Solutions
Los Angeles, California, United States
Summary
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Senior🎓
Top SchoolRicardo Mondragon is an IT Support Specialist based in Los Angeles with 11 years of hands-on experience resolving customer issues, maintaining business hardware, and assisting with network upgrades for small and medium-sized organizations. A recent CSU Dominguez Hills graduate who also builds personal web projects, he is equally comfortable troubleshooting help-desk tickets as he is coding front- or back-end features. Known for de-escalating frustrated customers and delivering practical, on-site infrastructure assessments, he blends technical troubleshooting with clear communication. Eager to expand into broader software development roles, Ricardo brings a curious, growth-oriented mindset and a track record of turning weeks of effort into reliable outcomes.
10 years of coding experience
California State University-Dominguez Hills
English, SpanishGithub contributions (5)
sanborino/clinica
Aug 2015 - Aug 2015
Contributions:7 commits, 5 pushes, 1 branch in 11 days
sanborino/Cotizacion
Aug 2015 - Aug 2015
Contributions:20 pushes, 1 branch in 18 days
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