Summary
Ricardo Pereira is a ServiceNow CMDB & ITOM specialist with over a decade in IT and nine years focused on ServiceNow implementations, architecture and CMDB health across cloud and on‑prem environments. He has led migrations from BMC to ServiceNow, defined CSDM-aligned data models, and translated complex discovery and reconciliation requirements into practical solutions for finance and energy clients. Comfortable both as a hands-on tech lead and a business analyst, he bridges process owners, development teams and service providers to maintain CMDB integrity and operational discovery. Based in Freienbach, Switzerland, Ricardo combines deep operational monitoring background with continuous learning and a pragmatic focus on delivering measurable value. An ROI-minded practitioner, he often crafts custom classes and forms to meet business needs while preserving platform best practices.
9 years of coding experience
1 year of employment as a software developer
High School, Science and Technology, High School, Science and Technology at Escola Secundária de Alcochete
BSc, Computer Science and Engineering, 15 out of 20, BSc, Computer Science and Engineering, 15 out of 20 at Instituto Superior Técnico
Portuguese, English