Ricardo Rocha
Técnico De Suporte Em TI at Rede Fort de Supermercados
Bahia, Brazil
Summary
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Senior🎓
Top SchoolRicardo Rocha is an experienced IT support technician with over eight years delivering hands-on network and desktop support across public and private sector contracts in Bahia, Brazil. Trained as a data processing technician and graduated in Business Administration with an emphasis on Information Systems, he recently completed postgraduate studies in Network Security, blending user-facing support with security-minded networking skills. He has deep practical knowledge troubleshooting Cisco and HP routing, VPNs, Windows/Linux servers, thin clients, and field support for omni-channel retail systems and government services. Comfortable training colleagues and communicating across organizational levels, Ricardo has repeatedly stepped into varied environments—from university campuses to municipal and state agencies—quickly adapting to each site's peculiarities. Beyond routine fixes, he has led incident response, capacity and bandwidth testing, and infrastructure optimization projects, showing a preference for solving complex routing and stability problems that others escalate.
8 years of coding experience
Pós graduação Segurança da informação em Redes, TI, Pós graduação Segurança da informação em Redes, TI at Faculdade UniRuy - WydenAdministração de empresas com ênfase em Sistemas da Informação, Business Administration and Management and information technology, Administração de empresas com ênfase em Sistemas da Informação, Business Administration and Management and information technology at Faculdade Ruy Barbosa - DeVry Educacional do BrasilTécnico de Processamento de dados, Information Technology, Técnico de Processamento de dados, Information Technology at EEEMBA - Esc. de Engenharia Eletromecanica da BahiaGithub contributions (5)
ricardorocha86/Datasets
Jun 2020 - Jan 2025
Contributions:35 pushes, 1 branch in 4 years 7 months
ricardorocha86/Python-para-Machine-Learning
Jun 2020 - Apr 2021
Contributions:47 commits, 46 pushes, 3 branches in 10 months
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