Ricardo Rubio
Enterprise Tech Support Advisor at Quest Software
Panama
Summary
👤
Senior🎓
Top SchoolRicardo Rubio is an Enterprise Tech Support Advisor and software engineer with nine years of experience bridging customer success, QA, and developer-focused troubleshooting. Based in Panama, he excels at managing complex customer issues end-to-end, recreating and debugging problems in self-built virtualized environments and publishing clear, customer-centered knowledge base content. His background spans software development and QA at Ncubo and frontline bilingual customer service roles, giving him a rare mix of empathy, technical rigor, and cross-regional collaboration skills. Ricardo continually builds peer training and documentation to scale support knowledge, and is pursuing advanced studies in Big Data and AI, signaling a growing focus on data-driven product quality.
9 years of coding experience
2 years of employment as a software developer
Bachelor's degree, Computer Software Engineering, Bachelor's degree, Computer Software Engineering at Universidad Tecnológica de PanamáMaster Big Data, Data Science & Artificial Inteligence, Computational Science, Master Big Data, Data Science & Artificial Inteligence, Computational Science at Universidad Complutense de Madrid
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (2)
android6
ios5
Programming languages (2)
Github contributions (5)
kornofilo/PortalEstudiantesUTP
Mar 2019 - May 2019
Código fuente de la plataforma para estudiantes UTP
Contributions:68 commits, 8 PRs, 66 pushes in 2 months
plataformaiosandroid
Logan8192/DS6-SATEM
May 2017 - Jul 2017
Contributions:54 pushes, 1 branch in 2 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.