Rich Cefola
Senior IT Director Of Support & Service Management at Open Door Care Network
Town of Stony Point, New York, United States
Summary
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Senior🎓
Top SchoolRich Cefola is a seasoned IT leader with 25 years of hands-on experience building and scaling support and service management functions, currently serving as Senior IT Director of Support & Service Management. He blends operational rigor—ServiceNow and ITIL-based processes, KPIs, vendor and budget management—with people-focused leadership that drives consistent end-user experience improvements across multi-site healthcare environments. Rich has a track record of reducing costs and technical debt through consolidation and vendor optimization while leading VDI, desktop, mobile, and device lifecycle programs. As an executive sponsor of Agile and cloud enablement initiatives, he bridges strategic roadmaps and day-to-day operations, ensuring compliance and disaster recovery readiness. Based in Stony Point, NY, he pairs a business-administration background with deep technical roots dating back to systems and server engineering, making him equally fluent in board-level planning and boots-on-the-ground troubleshooting.
10 years of coding experience
20 years of employment as a software developer
B.S., Business Administration, B.S., Business Administration at St. Thomas Aquinas CollegeA.A.S., Business Administration, A.A.S., Business Administration at Rockland Community CollegeNorth Rockland High School
Github Skills (2)
health4
doh1
Programming languages (1)
Github contributions (5)
CambriaSolutions/MSRFP-3717
Sep 2016 - Oct 2016
Contributions:73 commits in 22 days
cefolar/MESCDemo
Jul 2018 - Jul 2018
Contributions:34 pushes, 1 branch in 3 days
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