Richard Eriksson
Lead Support Engineer at Acquia
Old Toronto, Ontario, Canada
Summary
👤
Senior🎓
Top SchoolRichard Eriksson is a Lead Support Engineer with 16 years of hands-on experience in Drupal support, system administration, and customer-facing technical leadership, currently based in Toronto and working remotely for Acquia. He progressed through roles from Customer Support Engineer to Lead at Acquia, combining deep product expertise with mentorship and incident resolution at scale. Alongside his corporate career he runs Ethical Detergent, providing Drupal consulting, migrations, and custom themes—evidence of ongoing freelance craftsmanship and a practical full-stack mindset. His background in documentation, community support, and Unix administration across multiple agencies has honed a rare blend of technical empathy and operational rigor. Notably, his career bridges steady enterprise support leadership with grassroots module/theme development, making him effective both as a team lead and a hands-on problem solver.
16 years of coding experience
13 years of employment as a software developer
Bachelor of Arts (B.A.), Political Science and Government, Bachelor of Arts (B.A.), Political Science and Government at Simon Fraser University
Github Skills (143)
slack-bot10
websocket10
tweet10
act10
rss10
twitter10
feed10
webscraping10
espn10
websocket-client10
slack-api10
twitter-api10
agent10
slack10
scraper10
Programming languages (13)
Github contributions (5)
sillygwailo/goodreads-random
Apr 2014 - Sep 2021
Pick a random book from one of your Goodreads shelves.
Contributions:68 commits, 25 pushes, 4 comments in 7 years 6 months
sillygwailo/Slack-Twitter
Feb 2015 - Jul 2017
Read your timeline, fave tweets, and post to Twitter from Slack.
Contributions:137 commits, 3 PRs, 26 pushes in 2 years 5 months
timelineslacktwitter-apitwittertweets
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