Richard Fortune is a Frontier Operations Engineer and product leader with 13 years of hands-on experience shaping platforms, developer experience, and quality engineering across companies like Xero, Intercom, and Kiwibank. He specialises in designing the operational boundary between human judgement and AI capability—structuring verifiable, recoverable workflows where models and people collaborate effectively. His background spans quality engineering, product management, and developer experience, enabling teams to ship reliable, testable systems and iterate faster with smaller headcounts. Richard founded the Makers Organisation NZ, showing a long-standing commitment to community-driven learning and practical tinkering beyond corporate roles. Based in Wellington, he blends technical rigor from early SDET work at Microsoft with strategic product leadership to forecast capabilities and prioritise outcomes at the human–AI frontier.
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