Richard Guzman is a pragmatic system administrator with 14 years of hands-on experience bridging software engineering and IT operations for businesses in the Bay Area. He currently supports 90+ field and office users at Big Joe Handling Systems, managing M365, NetSuite, MDM (Intune, Apple Business Manager), VoIP, and asset/license inventories while automating workflows and device onboarding. His background includes macOS and iOS app development, low-level data recovery, and building an in-house ticketing system, which gives him a rare combo of user-facing support skills and deep technical troubleshooting. Richard favors diagnosing the real problem before applying fixes and documents solutions to scale knowledge across teams. Outside day-to-day ops he has entrepreneurial experience co-founding a photobooth startup and shipping customer-facing mobile prototypes, reflecting a knack for product-minded engineering.
14 years of coding experience
12 years of employment as a software developer
B.S Computer Engineering Technology, B.S Computer Engineering Technology at DeVry University
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