Richard Kroger
Service Desk Delivery Manager at Travis Perkins
Rugby, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolRichard Kroger is a Service Desk Delivery Manager with eight years of focused IT leadership experience, currently driving service excellence at Travis Perkins through AI adoption, ServiceNow automation, and a Google-heavy infrastructure connected to Azure AD and Oracle Fusion. He combines hands-on technical know-how—rooted in earlier Unix administration and enterprise print systems—with strong people management, mentoring rising talent and owning KPIs and escalation processes. Richard has repeatedly led large-scale transitions and optimisations (from multi-site consolidations at AstraZeneca to platform reforms at Canon), turning operational data into problem-management improvements. Known for pragmatic adoption of AI tools like Gemini and automation bots, he balances innovation with disciplined change control to protect desk throughput. Based in Rugby, UK, he brings a rare mix of frontline technical troubleshooting, strategic roadmap delivery, and personnel development that keeps customer service performance reliably improving.
8 years of coding experience
14 years of employment as a software developer
BSc (Honours) Earth Sciences, Geological and Earth Sciences/Geosciences, BSc (Honours) Earth Sciences, Geological and Earth Sciences/Geosciences at The Open UniversityBTEC Diploma Computer Sciences, BTEC Diploma Computer Sciences at Weybridge Technical College
Github Skills (10)
cordova-plugin4
database3
cordova3
firebase3
android3
realtime2
firebase-realtime-database2
crashlytics2
framework71
realtime-database1
Programming languages (1)
Github contributions (1)
travisperkins/cordova-plugin-firebase-realtime
Nov 2017 - Feb 2018
A Cordova plugin for the Google Firebase Realtime Database
Contributions:1 release, 7 commits, 2 pushes in 3 months
realtimegoogle-firebasecordovafirebasefirebase-realtime
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