Richard Mitchell
Selective Engements at Independent Executive
Staines-upon-Thames, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolRichard Mitchell is a commercial Customer Success and account management leader with 20+ years' experience driving retention and expansion across Global and EMEA SaaS and commerce businesses. He has repeatedly built and scaled post-sales organisations, embedding renewal governance, forecast discipline and telemetry-driven health frameworks to deliver NRR consistently above 110% and retention rates of 95%+. At Cisco and Digital River he combined operational P&L ownership with hands-on lifecycle redesign to increase ACV, monetise enterprise agreements and improve pipeline visibility across multi-region portfolios. He works as a Fractional VP advising CEOs on embedding commercial clarity and expansion discipline, and previously ran $3B+ GMV operations with large multicultural teams and 2% forecasting tolerance. Known for translating complex global contracts and telemetry into predictable revenue outcomes, he is now seeking a Head of Customer Success or VP role to lead teams and scale measurable renewal and expansion performance. An early international hire and growth operator, he brings both start-up scrappiness and enterprise governance to scaling SaaS businesses.
11 years of coding experience
16 years of employment as a software developer
BSc, Business Studies, BSc, Business Studies at Hatfield University
Github Skills (3)
ruby-on-rails2
rails2
ruby2
Github contributions (2)
mr-mitch/weddings
Mar 2015 - Mar 2015
Contributions:5 PRs, 7 pushes, 1 comment in 7 days
ruby-on-railsrailsorganiserrubyruby-on
crmis/weddings
Jan 2015 - Feb 2015
Contributions:11 commits, 1 PR, 11 pushes in 16 days
ruby-on-railsrailsorganiserrubyruby-on
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