Richard Nguyen
Sr. Technician - Help Desk at Maximus
Minneapolis, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolRichard Nguyen is a dedicated IT professional with 8 years of hands-on experience in help desk and service desk roles, currently serving as a Senior Technician at Maximus in Minneapolis. He pairs strong user-facing support skills with formal study in software development and video/digital arts, signaling a creative approach to problem solving and an ambition to transition into software engineering. Over multiple progressive roles at Maximus and prior positions at Travelers, Abbott, and other firms, he has honed incident resolution, escalation handling, and cross-team collaboration in enterprise environments. Richard is actively building programming skills and seeks opportunities to apply his operational knowledge to development work, bringing practical insights about real-world end-user needs. His background in digital arts suggests an eye for UX and multimedia-aware engineering that can bridge technical and design teams. Based in Minneapolis, he offers reliability, a customer-first mindset, and a steady trajectory toward becoming a software developer.
8 years of coding experience
Software Development, Computer Software Engineering, Software Development, Computer Software Engineering at Minneapolis Community and Technical College
Github Skills (11)
angular9
javascript9
nodejs8
typescript8
react8
web-framework6
web-performance6
web-developer6
swagger1
openapi1
openapi-generator1
Programming languages (2)
Github contributions (3)
1EdTech/qti-examples
Feb 2021 - Sep 2021
Contributions:4 commits, 1 PR, 3 pushes in 7 months
angular/angular
Jun 2017 - Jun 2017
Deliver web apps with confidence 🚀
Contributions:2 comments in 1 day
reactjavascriptpwanodejsweb-developer
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