Richard Peterson
Technical Support Manager at SoftPro
Taos, New Mexico, United States
Summary
👤
Senior🎓
Top SchoolRichard Peterson is a Technical Support Manager with 10 years of experience specializing in application support, upgrades, and migrations for title-industry software at SoftPro. He blends hands-on troubleshooting of C#, JavaScript, SQL, and cloud platforms with a data-driven approach informed by a Master's in Public Policy and Administration (Data Analytics) from Northwestern. Known for designing escalation processes and performance optimizations that cut bug-to-fix downtime by 44%, he also authors practical cloud deployment guidance (including an Azure Streamlit guide) and writes about data science and cloud development on Medium. His background spans building ETL pipelines and BigQuery warehouses for international non-profits, coaching customers on DBA best practices, and creating monitoring dashboards and automation tools that drive operational efficiency. Based in Taos, NM, he combines product-focused support leadership with a developer mindset and an evident commitment to documentation and knowledge sharing.
10 years of coding experience
4 years of employment as a software developer
Bachelor's Degree Political Science, Bachelor's Degree Political Science at North Carolina State UniversityMaster's degree Public Policy and Administration, Master's degree Public Policy and Administration at Northwestern UniversityHigh School, High School at New Bern High School
French
Github Skills (21)
angular-api3
science3
displays3
angular-app3
machine-learning3
statistics3
dataframes2
data-science2
lists2
angular2
api2
entity-framework-core1
asp-net-core1
docker1
dashboard1
Programming languages (3)
Github contributions (5)
rchardptrsn/MSSQL-Docker-Container
Mar 2020 - Feb 2024
Contributions:1 push, 1 branch in 3 years 11 months
rchardptrsn/Pandas-Data-Transformation
Feb 2020 - Mar 2020
Contributions:4 commits, 7 pushes, 1 branch in 1 month
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