Summary
Richard Seddon is an experienced technology leader with 17 years in engineering and support roles, now serving as Vice President of Technical Support at Sonatype in Austin. He progressed internally from Manager QE/Support to Director of Support Engineering before taking on his current VP role, demonstrating deep institutional knowledge and a talent for scaling support operations alongside product growth. His background includes hands-on engineering and management at Agitar Software and principal engineering at i2 Technologies, giving him a strong blend of quality engineering, customer-facing support, and technical leadership. Richard is skilled at turning complex product reliability and QA challenges into repeatable support processes that improve customer outcomes and developer feedback loops. He brings a pragmatic, long-term perspective shaped by decades of sustaining enterprise software and building high-performing teams. Based in Austin with roots from Cal Poly San Luis Obispo, he combines technical depth with a clear focus on operational excellence.
17 years of coding experience
11 years of employment as a software developer
California Polytechnic State University, San Luis Obispo