Richard Teng
Technical Support Engineer at Qlik
Sydney, New South Wales, Australia
Summary
🤩
Rockstar🎓
Top SchoolRichard Teng is a Technical Support Engineer with seven years of hands-on experience in enterprise IT, currently supporting security engineering initiatives at Qlik in Sydney. He brings deep Windows Server, virtualization, backup and networking expertise honed through progressive support roles at HPE and Agilyx, with a track record of reducing incident volumes through capacity and problem management. ITIL-certified and MCSA/MCSE-qualified, Richard has repeatedly been recognized as a top performer for resolving escalated technical issues and stabilizing large managed accounts. Comfortable across hands-on system administration and customer-facing escalation, he pairs operational discipline with clear stakeholder communication. A pragmatic problem-solver, he often blends preventive capacity planning with root-cause analysis to stop repeat incidents before they occur.
7 years of coding experience
4 years of employment as a software developer
Bachelor's Degree, Bachelor's Degree at PSBA
English, Tagalog
Github Skills (121)
controller10
command-line-interface10
ingress-nginx10
haproxy10
kubernetes10
aws-cli10
amazon10
ingress-controller10
docker10
ingress10
nginx-controller10
amazon-web-services10
aws10
nginx10
protocol-buffers9
Programming languages (7)
Github contributions (5)
richgerrard/connaisseur
Oct 2022 - Apr 2024
An admission controller that integrates Container Image Signature Verification into a Kubernetes cluster
Contributions:8 pushes, 1 branch in 1 year 6 months
cosignadmission-controllercontrollersignatureintegrity
richgerrard/nginx-opentracing
Jan 2021 - Dec 2021
NGINX plugin for OpenTracing
Contributions:1 push, 1 branch in 11 months
nginxopentracing
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