Richard Thompson
Director Of Software Engineering - Customer Care Technology at Barclays UK
Liverpool, England, United Kingdom
Summary
👤
Senior🎓
Top SchoolRichard Thompson is a seasoned engineering leader with 12+ years of experience designing and scaling cloud-native platforms, currently steering a global organisation of 700+ engineers and testers at Barclays UK. He specialises in large Agile and DevOps transformations, shifting legacy operations to microservices, CI/CD, SRE practices and platform engineering to accelerate time-to-market while maintaining enterprise-grade security and resilience. Richard has a consistent record of translating business strategy into measurable outcomes—improving customer experience, operational efficiency and revenue delivery across regulated environments. He’s comfortable across the stack and the organisation, from developer experience and test automation to AI-driven customer care and high-frequency deployment pipelines. Unusually for a director at this scale, he retains hands-on product and technical instincts from an earlier developer and team-lead career in JavaScript and e-commerce platforms, which helps him bridge engineering and product decisively.
12 years of coding experience
18 years of employment as a software developer
St. Mary's College, Crosby
Github Skills (25)
ecommerce10
magento10
php10
amazon-pay10
adobe10
amazon10
affiliates9
amazon-connect8
membership7
contact-center6
api6
nodejs5
mhealth5
aws5
single-page-application5
Programming languages (2)
Github contributions (5)
inviqa/magento-base-theme
Apr 2014 - Jan 2016
Magento base theme!
Contributions:6 commits in 1 year 9 months
base-thememagento2-modulemagento2magento2-extensionmagento
Zaylril/amplify-vite-react-template
May 2024 - May 2024
Contributions:8 pushes, 1 branch in 1 day
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