Richard Welch
Independent Consultant at RW Consulting
Upton, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolRichard Welch is an independent consultant and senior customer success and operations executive with over three decades of experience building global post-sales organizations that drive customer satisfaction, retention, and recurring revenue. He has a track record of scaling teams from startup sizes to hundreds of FTEs and growing service and maintenance revenue from millions to hundreds of millions at companies like PTC and SolidWorks. Known for translating strategic initiatives into operational programs, his initiatives have lifted satisfaction by 20–50%, improved retention by over 40%, and generated hundreds of millions in follow-on revenue. He combines hands-on program design—customer health, feedback loops, partner certification, and online self-service—with pragmatic cost reduction and P&L accountability. Based in Upton, MA, Richard blends engineering roots (BS Mechanical Engineering, Worcester Polytechnic Institute) with deep customer-facing leadership, and now helps companies systematically turn customer feedback into measurable business outcomes. A personable detail: his GitHub bio wryly invites contact via a pull request, reflecting a practical, low-friction approach to collaboration.
11 years of coding experience
BS Mechanical Engineering, BS Mechanical Engineering at Worcester Polytechnic Institute
Github Skills (47)
modular9
frontend8
synchronize8
microfrontend8
javascript8
node-ipc8
visualizer7
music7
music-visualizer7
vimeo5
audio5
flash5
youtube5
realms4
udp4
Programming languages (7)
Github contributions (5)
kelsh/classic
Jul 2015 - Feb 2018
Contributions:4 pushes in 2 years 6 months
kelsh/kelsh.github.io
Jan 2015 - Nov 2015
Contributions:28 pushes, 1 branch in 10 months
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