Ricky Fernandez
Project Coordinator
Austin, Texas, United States
Summary
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Senior🎓
Top SchoolRicky Fernandez is a results-driven project coordinator with 11 years of experience sitting at the intersection of IT operations and customer success, now based in Austin, Texas. He has led large-scale integrations and platform rollouts for clients ranging from individual end users to Fortune 500 companies, improving uptime, security, and user adoption across Google Workspace, Microsoft Teams, VoIP, and network systems. Known for resolving high-volume support queues and coordinating field teams, Ricky has repeatedly cut downtime through standardized playbooks, pre-staging, and proactive escalation management. His background in family retail operations gave him early, hands-on exposure to POS systems, inventory control, and vendor coordination—fueling a customer-first approach to technical delivery. At Granite he drove measurable gains (98% on-time resolution, uptime improvements from 92% to 98%) and at Hanger managed M&A clinic integrations and telecom audits for dozens of sites. He combines technical troubleshooting chops with cross-functional program management to deliver seamless, scalable IT transitions.
11 years of coding experience
Associate of Arts and Sciences - AAS, Computer Science, Associate of Arts and Sciences - AAS, Computer Science at Bunker Hill CC
English, SpanishProgramming languages (2)
Github contributions (5)
rickyfernandez/phd-code
Jun 2015 - Jul 2018
Contributions:570 commits, 2 PRs, 309 pushes in 3 years 1 month
rickyfernandez/gc-paper
Jan 2016 - Jun 2017
Contributions:15 pushes, 1 branch in 1 year 4 months
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