Summary
Riley Powell is a Technical Escalation Engineer II at Datadog with over six years of hands-on experience across observability, monitoring, and cloud platforms. Specializing in authentication and authorization (AAA), identity provider integrations, and SAML/OIDC workflows, Riley bridges identity systems with front-end observability to help enterprise customers achieve secure, scalable visibility. They pair deep troubleshooting of distributed tracing, agent telemetry, and dashboard rendering with a track record of escalating and resolving the toughest production incidents. Known as a top performer who mentors peers, Riley also contributes to long-term product reliability by partnering with engineering teams on root-cause fixes and platform improvements. Based in Sydney, they combine consulting-era adaptability with solutions-engineer communication skills to translate complex technical needs into practical, customer-facing outcomes.
6 years of coding experience
3 years of employment as a software developer
St Joseph's College Hunters Hill
bachelor of ebusiness, Management Information Systems, General, bachelor of ebusiness, Management Information Systems, General at Macquarie University