Riley Starnes
Senior Technical Instructional Designer at New Relic, Inc.
Portland, Oregon, United States
Summary
👤
Senior🎓
Top SchoolRiley Starnes is a Senior Technical Instructional Designer in Portland with a decade of hands-on experience bridging technical support and learning design at New Relic. They combine deep product and cloud troubleshooting expertise—especially in log management across AWS, Kubernetes, and Docker—with a talent for turning complex issues into clear training, documentation, and enablement. Riley progressed from frontline technical support to SME and liaison roles, giving them a strong empathy for customer pain points and an ability to influence product improvements. With foundations in web development and a background in customer-facing roles, they pair technical fluency with polished communication and facilitation skills. Outside work they sketch, care for their cats, and apply their problem-solving mindset to learning game programming, hinting at a creative, hands-on approach to technical challenges.
10 years of coding experience
6 years of employment as a software developer
Anthropology, Anthropology at Portland State UniversityWeb Development, Web Development at Epicodus
English
Github Skills (8)
newrelic10
asciidoc10
backlog10
documentation9
relic6
nodejs4
agent4
java2
Programming languages (2)
Github contributions (5)
Rilsta/Restaurant-Rater-Ember.js
Apr 2016 - Jun 2016
Contributions:25 commits, 20 pushes, 1 branch in 2 months
Rilsta/Vet-Clinic-SCSS
Apr 2016 - Apr 2016
Contributions:15 commits, 15 pushes, 6 branches in 1 day
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