Summary
Ritam Ghosh is a business analytics postgraduate and multilingual professional with eight years of cross-functional experience spanning customer service at Amazon, clinical documentation, and operations in fast-paced international settings. He combines a technical foundation in biotechnology with growing expertise in data analysis, Python, R, SQL, Power BI and machine learning to translate complex datasets into actionable business strategies. At Amazon he cut process downtime and handling time by 25% while maintaining high CSAT across four markets, demonstrating a blend of analytical rigor and customer-first execution. His background in clinical documentation and research reflects a strong attention to data quality and regulatory compliance often overlooked in typical analytics hires. Currently based in Birmingham and upskilling at Aston University, he is actively seeking data science and business intelligence roles in the UK where he can fuse operational experience with predictive analytics. Fluent in English, Hindi and Bengali, he brings both technical versatility and cross-cultural collaboration to diverse teams.
9 years of coding experience
B.Tech Biotechnology, B.Tech Biotechnology at University of Engineering & Management (UEM)
Master of Science Business Analytics, Master of Science Business Analytics at Aston University
Master of Technology Biotechnology, Master of Technology Biotechnology at Maulana Abul Kalam Azad University of Technology
DATA ANALYTICS AND VISUALISATION DATA ANALYSIS, DATA ANALYTICS AND VISUALISATION DATA ANALYSIS at Ivy Professional School
Higher Secondary, Higher Secondary at Serampore Union Institution