Rob Gray is a Software Integration Engineer with over 20 years in IT and more than a decade focused on ITSM and IAM solutions, currently implementing and supporting integrations between customer ITSM platforms and vendor dispatch/depot systems at NTT DATA. He combines hands-on development and architecture experience—ranging from senior software developer to infrastructure architect—with deep practical knowledge of Identity and Access Management, ServiceNow integrations, and integration-platform-as-a-service patterns. Rob has led requirements gathering, test-plan creation, and level-3 support efforts, consistently turning complex operational needs into reliable, auditable integrations. His background includes business continuity and disaster recovery planning for leveraged ITSM environments, giving him a pragmatic, resilience-first perspective on systems design. A US Naval Academy graduate who’s been coding since 1999, he brings a disciplined, long-term engineering mindset and a knack for bridging vendor ecosystems with enterprise IT operations.
12 years of coding experience
12 years of employment as a software developer
Bachelor of Science - BS, Bachelor of Science - BS at United States Naval Academy
Contributions:22 commits, 6 PRs, 18 pushes in 6 months
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