Rob Stack
Documentation Manager
Seattle, Washington, United States
Summary
👤
Senior🎓
Top SchoolRob Stack is a Documentation Manager with over two decades of technical and documentation experience, currently leading a remote team at Zendesk to deliver strategic, user-focused content for Support, Guide, Explore, and voice features. He blends hands-on product experience—from running a 6,000-user Configuration Manager site to 11 years at Microsoft—with a strong emphasis on UI text and product terminology to reduce documentation overhead. Rob excels at translating customer pain points into clear documentation, videos, and product changes, and frequently partners with engineering and customer advocates to close knowledge gaps in fast-moving products. He takes a metrics- and feedback-driven approach to documentation, mentoring a distributed team while continuously evaluating performance and impact. British, Seattle-based, and wryly humorous, he’s motivated by improving the working lives of thousands of customers and by the occasional quest for more sunshine.
10 years of coding experience
18 years of employment as a software developer
Trinity School
Github Skills (5)
ansible10
configuration-manager10
php10
intune10
sccm10
Programming languages (1)
Github contributions (3)
MicrosoftDocs/IntuneDocs
Feb 2016 - Sep 2017
Public repo for Intune content in OPS
Contributions:815 commits, 5 PRs, 3 pushes in 1 year 7 months
opsphppublic-repointune
MicrosoftDocs/SCCMdocs
Sep 2016 - Sep 2017
Configuration Manager documentation public repo
Contributions:194 commits, 2 PRs, 2 pushes in 1 year
configurationpublic-repointuneansiblesccm
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