Rob Whaley
Beta Support Engineer at Microsoft
Dallas, Texas, United States
Summary
🤩
Rockstar🎓
Top SchoolRob Whaley is a seasoned Exchange support engineer with over three decades in IT and nine years focused on enterprise Exchange diagnostics and pre-release validation at Microsoft. As a Beta Support Engineer and former Senior 3rd-tier Escalation Engineer, he specializes in resolving complex on-premises Exchange issues, mentoring peers, and guiding customers through TAP program deployments of pre-release builds. His hands-on work extends into backend automation and DevOps for Exchange tooling—contributing PowerShell scripts and connectivity tests to the widely used microsoft/CSS-Exchange repository. Based in Dallas, he pairs deep troubleshooting expertise with a practical, customer-first approach that turns elusive production problems into repeatable solutions. Colleagues rely on him not only for technical depth but for translating investigations into teachable artifacts that raise team capability.
9 years of coding experience
Communications Applications Technology, Communications Applications Technology at Community College of the Air ForceTulsa Community College
Github Skills (7)
powershell10
scripting10
exchange-server10
testing9
automation9
automations9
devops8
Programming languages (2)
Github contributions (5)
microsoft/CSS-Exchange
Mar 2021 - Sep 2022
Exchange Server support tools and scripts
Role in this project:
Backend & DevOps Engineer
Backend & DevOps EngineerContributions:23 reviews, 18 commits, 23 PRs in 1 year 6 months
Contributions summary:Rob primarily focused on developing and maintaining scripts related to Exchange Server support tools. Their contributions involved creating PowerShell scripts for testing and troubleshooting Exchange ActiveSync (EAS) connectivity, including testing AutoDiscover and empty bearer token requests. They also modified an AMSI test script, and addressed code formatting, demonstrating a focus on automation, and potentially DevOps tasks related to Exchange server environments.
exchangeexchange-serversupport-toolsmicrosoft
tweekerz/OfficeDocs-o365seccomp
Feb 2019 - Oct 2019
Documentation for Office 365 Security and Compliance
Contributions:42 pushes in 8 months
securityfor-officeoffice-365compliance
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