Summary
Robert Chapton is a seasoned field service leader with 15 years of hands-on experience managing service, maintenance, and customer support for heavy machinery. Currently Field Service Manager at Resources By EWS after a long tenure at Columbia Industries, he combines practical troubleshooting know-how with strong communication and mentoring skills to keep equipment and teams operating reliably. He has a track record of owning customer touchpoints—phone, email and onsite—translating technical issues into clear solutions that reduce downtime. Based in Washington, D.C., Robert brings a pragmatic sales background to service management, using commercial insight to prioritize repairs and parts inventory. A self-taught developer and game modder in his spare time, he leverages curiosity and technical tinkering to approach mechanical problems creatively.
16 years of coding experience
Diploma of Education, Diploma of Education at Homestead High School