Summary
Robert Eng is a software engineer and founder with a decade of experience building scalable systems, currently co-founding Pylon to reimagine B2B customer support across Slack, email, in-app chat, MS Teams and more. He combines hands-on product and engineering leadership—from building data pipelines that processed billions of metadata rows at Affinity to owning design and sales engineering at IKASI—with a research background in multimessenger astronomy from his postdoc work at UMD. At Pylon he’s shipped a full-stack support platform with AI bots, advanced workflows, and extensive integrations, applying rapid experimentation practices honed at Caltech and startup teams. Based in Washington, D.C., he brings a blend of systems thinking, product intuition, and operational experience in both enterprise sales and academic research. An early contributor to student-facing systems and campus security tooling, he’s comfortable bridging low-level engineering details and high-level product strategy.
10 years of coding experience
5 years of employment as a software developer
California Institute of Technology
High School, High School at Saratoga High School