Robert聽Gaudenzi
Field Service Technician 5 at NTT DATA
New York City Metropolitan Area United States
Summary
馃懁
Senior馃帗
Top SchoolRobert Gaudenzi is an IT professional with 11 years of hands-on experience delivering end-user support and technical solutions across corporate, healthcare, and small-business environments. A Rutgers graduate in Information Technology and Informatics, he excels at troubleshooting hardware, software, and networking issues, managing ticketing workflows in ServiceNow, and coordinating cross-team escalations for VIP users under tight timelines. He has applied his attention to detail and rapid learning ability to data annotation and AI prompt analysis鈥攅valuating Python, JSON, and SQL outputs鈥攚hich informs his growing interest in data analysis and data science. Known for clear communication and customer-focused service, he also has practical experience improving knowledgebases and contributing to the development of an agentic AI helpdesk assistant. Practical, organized, and curious, Robert pairs technical troubleshooting with a desire to transition his analytical skills into data-driven roles.
10 years of coding experience
4 years of employment as a software developer
Union County CollegeBachelor's degree, Information Technology and Informatics, Bachelor's degree, Information Technology and Informatics at Rutgers University
Github Skills (1)
search-engine1
Programming languages (1)
Github contributions (5)
r3kall/AnimeRecommenderSystem
Jan 2017 - Feb 2017
Contributions:63 commits, 59 pushes, 3 branches in 1 month
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