Summary
Robert Hensley is a datacenter technician with nine years of hands-on experience maintaining, troubleshooting, and decommissioning server hardware across large campus environments. Currently at Microsoft, he has a strong track record in break/fix operations, fiber optics work, and prioritizing tickets across multi-building facilities while improving safety and process documentation. He pairs frontline hardware expertise with user-facing support experience from roles in help desk and retail repair, and has led training and mentoring initiatives for new technicians and interns. A Cal Poly computer science graduate, he also taught Python workshops for undergraduates—an indicator of his ability to translate technical concepts for diverse audiences. Notably, he has driven both operational improvements and a safety-first culture in high-pressure datacenter settings.
9 years of coding experience
California Polytechnic State University, San Luis Obispo