Robert Karbowiak
ITSM Architect at Hapag-Lloyd AG
Gdańsk, Pomeranian Voivodeship, Poland
Summary
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Senior🎓
Top SchoolRobert Karbowiak is an ITSM Architect with over 20 years of hands-on experience designing, implementing and integrating ITSM/ITIL solutions on ServiceNow and BMC Remedy across enterprise environments. He combines deep technical skills—JavaScript, REST APIs, SQL, LDAP and scripting languages—with proven project, presales and financial management experience, enabling end-to-end delivery from requirements to custom application development and maintenance. Certified in ServiceNow Administration, ITIL v3, SAFe and PRINCE2 Foundation, he has repeatedly led migrations and complex integrations for major firms and currently architects ITSM at Hapag-Lloyd. Known for strong analytical instincts and a collaborative, client-facing approach, he pairs practical troubleshooting with strategic process design. An uncommon blend in his field is formal training in both computer science and IT governance from top Polish universities, which informs his ability to bridge technical and business perspectives.
9 years of coding experience
14 years of employment as a software developer
Management and Marketing, Management and Marketing at Gdańsk University of TechnologyEffective IT Management and IT Governance, Effective IT Management and IT Governance at SGH Warsaw School of Economics
EnglishGithub contributions (3)
wobrak/patronage2017
Dec 2016 - Jan 2017
Contributions:12 pushes, 1 branch in 1 month
intive/TOZ_iOS
Apr 2017 - Jun 2017
Contributions:81 commits, 42 PRs, 71 pushes in 1 month
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