Robert Ninness is a Product Manager focused on AI platforms with 13 years of experience evolving from software engineer to product and customer-facing roles at ServiceNow. He now leads outbound product efforts for the ServiceNow AI Platform, translating technical capabilities into industry and workflow adoption. His background spans hands-on performance analytics engineering, platform analytics success management, and creator workflow product ownership, giving him a rare blend of engineering empathy and go-to-market fluency. Based in Queensland, he’s passionate about building software that “works for people” and helping organisations unlock AI to transform how work gets done. An early career in research and tutoring plus frontline customer service gives him a practical, user-centered lens that informs product decisions. He excels at bridging technical detail and business value to drive meaningful platform adoption.
13 years of coding experience
10 years of employment as a software developer
Multimedia Design, Multimedia Design at The University of Queensland
Contributions:1 PR, 3 pushes, 6 branches in 4 months
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