Summary
Robert Wang is a Senior Technical Support Engineer with nearly three decades in IT and over 19 years focused on telecom, specializing in NMS/OSS for GSM/WCDMA/LTE and cloud-native 5GC solutions. Based in Montreal, he combines deep hands-on expertise in emergency recovery, system integration and performance auditing with strong DevOps and automation skills—authoring portable devops tools and a Portable AutoLogin solution to streamline secure remote access. A certified Kubernetes and OpenStack administrator with broad exposure to Solaris/Linux, Sybase, Veritas and grid computing, he is frequently the first responder for major North American operator outages and complex root-cause analyses. He bridges product, operations and engineering by creating knowledge hubs (ericoll OSS ER GUIDE), scripting proactive monitoring, and collaborating closely with PDU designers to capture reproducible data. Known for practical, efficiency-driven solutions, he not only restores service fast but also designs preventative measures that reduce repeat incidents.
9 years of coding experience
15 years of employment as a software developer
Computer Software, Computer Software at Jianghan University
Ericsson Training Center
Master of Science, Computer Aided Design, Master of Science, Computer Aided Design at Wuhan University of Technology
English, Chinese