Rock Li
Senior Contact Centre Specialist at Optus
Greater Brisbane Area Australia
Summary
👤
Senior🎓
Top SchoolRock Li is a Senior Contact Centre Specialist with over two decades in CX and 11 years of focused experience integrating cloud and contact center technologies across global vendors like Genesys, Avaya, and Optus. He combines hands-on skills in AWS, Kubernetes, Docker, Salesforce, JIRA and CCaaS with a strong DevOps mindset, frequently bridging customers, partners, and engineering teams to translate complex technical issues into business outcomes. Known for rapid upskilling—he earned AWS Cloud Practitioner and Tableau Specialist certifications within weeks—and for pioneering lab-based product testing for instructor training, Rock thrives on practical experimentation and knowledge transfer. Based in Greater Brisbane, he excels at delivering scalable contact center solutions that improve customer satisfaction while enabling operational growth.
11 years of coding experience
16 years of employment as a software developer
Bachelor's degree, Electrical, Electronics and Communications Engineering, Bachelor's degree, Electrical, Electronics and Communications Engineering at Guangdong University of Technology
English, Chinese, Chinese
Github Skills (24)
parcel10
peerjs10
browser9
android-sdk9
sdk9
simple-peer9
javascript8
webrtc8
peer-to-peer7
typescript7
ntt7
p2p7
swift7
android6
ios6
Programming languages (5)
Github contributions (5)
nttcom/SkyWay-iOS-SDK
Jan 2016 - Nov 2018
[Deprecated] SkyWay iOS SDK
Contributions:3 releases, 7 commits, 6 PRs in 2 years 11 months
ios-sdksdkskywayswiftios
nttcom/SkyWay-Android-SDK
Jul 2015 - Mar 2018
Contributions:11 releases, 16 commits, 7 PRs in 2 years 8 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.