Rodrigo Da Silva
Tech Support Engineer at Microsoft
Rio Grande do Sul, Brazil
Summary
👤
Senior🎓
Top SchoolRodrigo Da Silva is a seasoned tech support engineer with about a decade of hands-on experience across enterprise application support, incident management, and infrastructure operations, now supporting Microsoft after senior roles at e-Core and SAP. He excels at resolving high-severity incidents for mission-critical platforms (Jira Service Management, SAP Ariba, Dell sales tools) and translating complex technical issues into clear customer-facing guidance. Comfortable in both cloud and on-prem environments, he pairs practical troubleshooting (WebLogic, Control-M, SQL/Oracle, Linux/Windows) with strong cross-team collaboration to drive root cause analysis and lasting fixes. Rodrigo’s background in journalism gives him an unusual edge in crafting concise incident communications and knowledge-base content that improves customer experience. Quick to learn and adaptable, he often bridges product, engineering, and support to prevent repeat outages and accelerate operational maturity.
10 years of coding experience
9 years of employment as a software developer
Bacharel, Jornalismo, Bacharel, Jornalismo at Rede Metodista - IPA
English, Portuguese
Github Skills (35)
sd-card10
pi10
raspbian10
raspberry10
linux9
emulation9
odroid9
macos8
windows8
javascript8
electron7
text-editor7
image-processing7
dsl7
editor7
Programming languages (5)
Github contributions (5)
rodvieirasilva/whatshide
Dec 2016 - Nov 2019
Contributions:18 commits, 4 PRs, 23 pushes in 2 years 11 months
hideswhatsappwhatsapp-webchromechrome-extension
rodvieirasilva/clustering-sentcolletion
Sep 2017 - Dec 2017
Contributions:67 pushes in 2 months
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