Rodrigo Gonçalves
Senior Engineering Manager - Machine Learning at Zendesk
Mafra, Lisbon, Portugal
Summary
👤
Senior🎓
Top SchoolRodrigo Gonçalves is a senior engineering manager specializing in machine learning and large-scale agent/productivity platforms, currently leading ML engineering at Zendesk after a decade of progressive leadership roles at Talkdesk. He has deep experience designing and delivering high-traffic systems—previously overseeing products serving 60–160K+ users monthly and millions of interactions—with responsibility for geographically distributed teams across Portugal, Brazil, China and remote hubs. Rodrigo blends hands-on mobile and platform engineering roots (iOS, SDKs, real-time secure apps) with strategic people and org design, having managed teams of 40+ and multiple engineering managers. He is skilled at aligning product, design and technical stakeholders to ship robust integrations (notably Salesforce work and contact-center productivity tooling) at scale. Based in Mafra, Lisbon, he brings a pragmatic mix of delivery discipline, security-conscious architecture, and operational rigor honed across startups and enterprise environments. Colleagues describe him as a systems thinker who translates mobile-era technical constraints into reliable, enterprise-grade platform solutions.
10 years of coding experience
15 years of employment as a software developer
Degree in Engineering Programming Telecomms Networks, Degree in Engineering Programming Telecomms Networks at Iscte - Instituto Universitário de Lisboa
Portuguese, English, castelhano
Github Skills (21)
camp10
swift8
react8
watchos8
tvos8
podspec8
static-library7
objective-c7
ios7
networking7
cocoa7
macos6
cocoapods6
dependency-manager6
package-manager5
Programming languages (2)
Github contributions (5)
pragmapilot/z80
Nov 2023 - Nov 2023
Contributions:29 pushes in 21 days
pragmapilot/talks
Sep 2019 - Feb 2020
Pixels Camp v3.0 (2019) call for talks — submissions
Contributions:4 pushes in 4 months
campsubmissionspixelscall-for-talks
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