Rodrigo Gonzalez
Support Generalist at GitBook
Porto, Porto, Portugal
Summary
🤩
Rockstar🎓
Top SchoolRodrigo Gonzalez is a customer-focused support generalist with 8 years' experience helping users and businesses get more value from digital products, currently at GitBook. He blends a background in advertising and content creation with hands-on customer success roles at companies like 1Password, Doist and GuiaBolso, making him strong at turning user insights into clearer help content and faster resolutions. Rodrigo has led customer success teams, written high-volume SEO-driven content, and shaped help center knowledge bases to reduce friction and boost engagement. Fluent in Portuguese and English, he excels in remote, cross-cultural support and content localization. Beyond tickets, he has driven measurable growth in social and product engagement—e.g., growing channels and retention through data-informed content strategies. He’s motivated by improving people’s lives through technology and is skilled at turning empathetic support into scalable customer education.
8 years of coding experience
4 years of employment as a software developer
Social Media Marketing Course, Social Media Marketing Course at EDIT. - Disruptive Digital EducationEscola Modelar CambaúbaBacharel, Comunicação Social - Habilitação em Publicidade e Propaganda, Bacharel, Comunicação Social - Habilitação em Publicidade e Propaganda at UFF - Universidade Federal Fluminense
English, Spanish, Portuguese
Github Skills (13)
markdown10
git10
gitbook10
frontend10
documentation10
integrations9
typescript9
openapi8
rio8
open-source7
brazil6
brasil5
gitlab2
Programming languages (5)
Github contributions (5)
rodrcastro/gitsync-existing
Jul 2022 - Apr 2024
Contributions:5 PRs, 66 pushes, 11 branches in 1 year 8 months
rodrcastro/rodrcastro.com
May 2024 - Jun 2026
Contributions:7 PRs, 55 pushes, 17 branches in 2 years
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