Summary
Rodrigo Luciano is a Quality Management specialist with over 11 years of experience in healthcare, blending hands-on operational leadership with strategic planning and business intelligence. He has led quality systems implementation, internal audits (5S, ISO 9001, ONA, NIAHO), risk management and patient safety programs while developing KPIs and NPS-based customer insight loops. Skilled in process mapping, PDCA/PDSA improvement cycles and interactive dashboards (Power BI, Data Studio), he translates complex clinical data into actionable decisions for leadership. Rodrigo also consults and teaches MBA courses in Quality and Patient Safety, which keeps him connected to academic best practices and talent development. His background in logistics and public health management gives him a rare combination of operational rigor and systems thinking that drives cost optimization and reliability in care delivery. Based in Minas Gerais, Brazil, he actively supports certification journeys (ONA, PlaneTree) and interfaces with regulators like ANVISA to ensure compliant, high-performing clinical operations.
11 years of coding experience
Pós Gestão Pública da Organização de Saúde, Gestão Pública de Saúde, Pós Gestão Pública da Organização de Saúde, Gestão Pública de Saúde at Universidade Federal de Juiz de Fora
Tecnólogo, Logística, Tecnólogo, Logística at Universidade Estacio de Sá
Bacharelado em Administração, Administração, Bacharelado em Administração, Administração at Facsum
Estácio de Sá University
English