Roger Tuma
São Paulo, Brazil
Summary
🤩
Rockstar🎓
Top SchoolRoger Tuma is a seasoned Technical Support Engineer with over 20 years of experience delivering L1–L3 support for enterprise SaaS, cloud platforms (Azure, AWS), and Microsoft environments from São Paulo. He combines deep Linux and Windows systems expertise with hands-on Kubernetes, Active Directory/Azure AD, Microsoft 365, and SQL troubleshooting, following ITIL practices to drive reliable operations and fast escalations. Comfortable in remote, global teams, he has led support initiatives, defined SLAs, and implemented service desks and backup/virtualization strategies across industries including mining, hospitality, and large-scale contracts. Roger contributes to open-source projects and works with chatbot platforms, REST APIs, webhooks and JavaScript—bringing a hybrid ops-and-integration mindset that helps bridge engineering and customer success. Also active in advocating for trans tech careers, he communicates technical topics bilingually and mentors peers on building inclusive, resilient support systems.
3 years of coding experience
Processamento de Dados, Sistemas de Informação, Processamento de Dados, Sistemas de Informação at Faculdades Integradas de Cuiaba
English, Spanish
Github Skills (19)
aws-secrets-manager10
secret-management10
secrets-manager10
external-secrets10
aws10
kubernetes-secrets10
external-secrets-operator10
operator10
lifecycle9
container-cop9
catalog9
kubernetes9
secrets9
metadata9
kubernetes-operator9
Programming languages (3)
Github contributions (5)
rogertuma/rogertuma
Jul 2022 - May 2024
Contributions:4 pushes, 1 branch in 1 year 9 months
rogertuma/external-secrets
Dec 2023 - Mar 2024
External Secrets Operator reads information from a third-party service like AWS Secrets Manager and automatically injects the values as Kubernetes Secrets.
Contributions:1 push, 9 branches in 3 months
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