Summary
Rolando Pablo is a Business Application Specialist with 11 years of cross-industry IT and SDLC experience, currently based in Kingston, Ontario and working at CMC Microsystems. He has driven ERP, CRM and MDM implementations, bridging technical teams and business stakeholders to reengineer processes and improve operational outcomes for clients in healthcare, airlines, retail and financial services. Comfortable in both delivery and relationship roles, Rolando has led service delivery, business analysis and project management efforts across international teams and suppliers. He pairs hands-on technical familiarity (from Visual Basic automation to Microsoft Dynamics and PeopleSoft/SAP projects) with formal training in business analytics and ITIL, enabling pragmatic, data-informed decisions. Known for improving monthly deliverables and quality assurance practices, he also brings experience drafting RFIs/RFPs and managing vendor contracts—skills that help him translate strategy into auditable, executable plans.
11 years of coding experience
3 years of employment as a software developer
The National Polytechnic Institute of Mexico
Diploma Sales Management in Microsoft Dynamics CRM 2011, Diploma Sales Management in Microsoft Dynamics CRM 2011 at KED
Diploma Business Analyst, Diploma Business Analyst at MarCor Entreprise
Diploma Business Analytics, Diploma Business Analytics at St. Lawrence College
Course ITIL Foundations V3, Course ITIL Foundations V3 at PeopleCert
Spanish, English